Tuesday, July 19, 2011


I don't want to seem like I complain a lot--I really don't! But, it's easy to talk about the "bad" instead of the "good," especially when venting. And that's what blogs are for, right?

So I'll mention the "good" first. I'm grateful to feel my lows. I really am. I know there are many out there who don't feel their lows until they're in the 40s or lower, and I know there are many who don't feel them at ALL and just happen to catch them by chance. I've also heard your sensitivity to lows can decrease the longer you have D--not sure if that's true or not. Sure, there have been a few times in my D life that I've been on the low side and thought, strange, I feel completely fine! But, most of the time, I feel my lows, and I'm especially glad I feel them while I am asleep.

I usually wake up 2-3 times a night, sometimes more, and that's without my pump & sensor vibrating and beeping. Last night, I woke up around 2:30...nothing out of the ordinary for me. Check my sensor and it says 100. Good, all is well, so I close my eyes, ready to fall back to sleep. No...something is wrong. I feel a little off. I feel weak. So I test and my meter says 62. Only then do I notice the sweat piling up. Also, I'm really hungry and want food, not glucose tabs. I had maybe half of an Odwalla bar in my purse, so I eat it and lay back down, trying to be patient and let my blood sugar rise. Now I'm really noticing the shakiness and the weakness and the sweatiness. It's hard to be patient, but I know it's not going to do me any good unless I wait at least 10 min. Check again: 144. Whaaa? No way can it come up that fast from a bar, plus I still feel sweaty and shaky. Re-check: 70. I'm glad I can trust my instincts! 70 isn't good enough, so I grab a glucose tab and wait until the shakes and sweats disappear. And my boyfriend managed to stay awake until I felt better (I woke him up).

I'm not sure why I went low... I was a little high at bedtime and corrected, but I also worked out that evening and my body is SO sensitive to exercise. Or maybe it's sensitive because I haven't worked out in months! My roommate bought the Jillian Michaels 30-day Shred video and we did level 1 right before seeing the final Harry Potter movie. I really recommend that video if you want a good workout and don't have time for the gym. Serious, my legs were weak by the time I was done! And also, my blood sugar dropped from 160 to 118 within TEN minutes and I needed to chug some juice in order to keep going. I really think exercising plus not eating a substantial dinner is what caused my low.

#1 disappointment: My sensor is SUPPOSED to catch my lows. That's one of its sole purposes. My sensor has very often said I'm going low as my blood sugar drops through the night when in fact, I am not actually low. So I'm somewhat upset it didn't catch this low. It said I was 100 (no arrows) and I was actually 62.

2nd "good" part. I'm glad I have access to D supplies. I'm glad I have insurance and that it doesn't cost me too much to have the supplies that keep me alive and thriving. I'm lucky and I know that.

Now for the 2nd disappointment of the day! I cannot remember why I don't use Medtronic for my D supplies. I get all my supplies (minus my sensors) from a company called CCS Medical. I've had a great experience with them until recently--they don't seem to understand that I want EXACTLY what my prescription says. I don't care that I have "enough" to "get me by."

My prescription was updated by my endo (since she forgot to update it this year and I was having a problem with not getting enough test strips) and so I was confused when I got my recent shipment and only 5 boxes were inside. There should be 6. I figured it was just a simple misread of my updated prescription, so I called CCS this morning to get it straightened out. I explained to the guy what was going on and he asked if I had enough to get me to the next shipment. I said yes, but I should know by now to just say no. So he went over my next order and said they'd send me 6 the next time. I said okay great, but can I please get my other box for this last shipment? He said, well you have enough to get you through. Well, I know, but I like to have extra, just in case. Plus, my prescription from my endo is for SIX boxes, so I'd like to get my full amount. He said he understood and that he would send out another box.

I don't understand why it's been such a struggle lately to get my full amount of supplies, especially when I used to get 19 total for 3 months. I don't think they understand that as a customer, I am entitled to get what my prescription allows for. And I'm really close to telling them I am done with them and switching over to Medtronic for everything. Plus, Medtronic is faster with their shipments and that alone is reason enough for me to switch.

Customer service is really what makes or breaks your relationship with a company or organization. I don't want it to be a struggle. I don't want to keep explaining to them why I want and need all my test strips. And I don't think I should have to.


  1. Thanks for the comment! :) I love finding new blogs to read...especially from an adult perspective. And, in my former life before kids...I was a copywriter too! We were just up in Oregon two weeks ago - love it there. My husband is from Portland and we usually end up there every summer when it gets too hot here in AZ.

  2. Yep, customer service can make or break a 'relationship' for sure! It is amazing that CCS is still giving you troubles over that other box of strips! Ridiculous!

  3. So glad you are sensitive enough to feel and KNOW your low symptoms! Sometimes you have to wonder about the devices we use.

    Loved Harry Potter myself!!! Need to check out the Jillian Michaels workouts, heard she is tough (just the way I like it!).

    Glad you got your strips, we do seem to have to fight for our supplies lately, seems like they tighter than ever on the limits! I'm going to "shop around" with my prescriptions, not sure if it will help, but it's worth a try!


    Crazy. Hello?!?!?!?!?!? She has DIABETES!

    Test Strips.

    Give 'em up.


  5. Thank you for expressing concerns you have recently encountered with with CCS Medical.
    Please call our toll free number and ask for Supervisor Lori in the Insulin Pump Reorder department. We will review your account with you. Although we are not pleased you have had a less than satisfactory experience, we are glad you took the time to express your concern giving CCS Medical the opportunity to address and correct.