Wednesday, July 20, 2011

I almost feel bad

I just received a customer response comment from the company I mentioned in my last post...and for whatever reason--maybe it's because I'm a nice person and feel bad when I complain--I felt a little bad. For the record, I have had excellent customer service from them in the past...it's just these last few months that I've been a little frustrated over my shipment. I guess it makes sense that they found my post and commented on it...I'm guessing part of their customer service duties is to scour the Internet for any mention of their name. And I don't think I'm an unreasonable customer, so I don't think I should feel bad about it.

They left me a name and number to contact, so I'll do that, but honestly I may just switch over to Medtronic because of faster shipping. I don't even blame the company I use for that since they're based in Florida, and clearly it's going to take a little longer to travel to Oregon. But if Medtronic can ship it faster, then I may switch over just for that benefit.

I know my blog isn't private, but it's always a little surprise when you realize that people do, in fact, read your words!
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7 comments:

  1. MistyJuly 20, 2011 at 2:02 PM

    You know what, maybe they will take note of your concerns and will be able to provide better service in the future! Don't feel bad. And you 100% should get your supplies from the company that works best for you.

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  2. RachaelJuly 20, 2011 at 2:36 PM

    Amen Misty! You are SO right! :)

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  3. MeaganJuly 20, 2011 at 2:45 PM

    Interesting that they read your blog! It's nice that they reached out to you, but you shouldn't feel bad (especially when you were almost shorted your prescription!). If more people talk about the service they receive, I have a feeling more companies would strive to be better! :D

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  4. Denise aka Mom of BeanJuly 20, 2011 at 4:02 PM

    I hear you about feeling bad about complaining...but sometimes it has to be done so that you can get what you NEED. Hope it all works out!!

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  5. UnknownJuly 20, 2011 at 4:54 PM

    I do like that they reached out to you, but DO NOT feel bad. xo

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  6. LoraJuly 20, 2011 at 9:48 PM

    I am impressed that they reached out also. Gotta give them credit for that.

    I wouldn't feel bad either.

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  7. sky0138July 20, 2011 at 10:01 PM

    Definitely do not feel bad! That is really great that they reached out!

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